Customer Support & Success

Our Customer Support & Success teams are the heartbeat of our company, dedicated to ensuring every customer interaction turns into a success story. We combine innovative problem-solving with genuine care, transforming educational challenges into personalized learning experiences. Join us if you're passionate about making a real difference—one learner at a time.

Customer Support & Success Jobs

Featured

Lead strategic initiatives focused on maximizing engagement, reducing churn, and increasing lifetime value across our consumer membership base.

Customer Retention Manager

Lead and develop a team of customer retention specialists that assess needs, renew learning memberships, strengthen client relations, and provide high-quality service to our clients.

Senior Director, Consumer Operations

Lead and drive the efficiency of Nerdy’s consumer retention business. This leader will oversee the full customer lifecycle, with a focus on maximizing engagement, reducing churn, and driving long-term customer lifetime value.

Director, Consumer Business Operations (Customer & Tutor Support)

Nerdy is seeking a Director, Consumer Business Operations (Customer & Tutor Support) to lead the strategic evolution of our high-volume support functions.

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About the Team

Our Customer Support & Success teams are dedicated to ensuring every student, educator, and school/district partner has a seamless experience with our innovative learning products. They provide personalized assistance, troubleshoot issues, and offer expert guidance to help users get the most out of our learning products and technology. By gathering valuable feedback and continuously refining our services, the team plays a crucial role in shaping the future of education and empowering our global learning community.