Associate Customer Success Manager (K-12)
Are you ready to join an innovative and dynamic team that is revolutionizing the education industry? Varsity Tutors for Schools is actively seeking a passionate and highly motivated Associate Customer Success Manager to drive our mission of empowering students and transforming the learning experience. As an Associate Customer Success Manager, you will play a pivotal role in shaping the success of our partner districts throughout the United States.
In this dynamic role, you will take ownership of the entire client lifecycle, from initial onboarding to successful renewals. You will serve as a trusted advisor, collaborating closely with district leaders and educators to understand their unique needs and challenges. By leveraging your exceptional customer focus and deep understanding of our solutions, you will develop and execute tailored strategies to drive student success and maximize the value our platform delivers.
Key to your success in this role will be your ability to establish and nurture strong relationships with key stakeholders. You will serve as the primary point of contact for your assigned book of business, offering proactive support, guidance, and best practices to ensure districts extract the maximum value from our platform. By leveraging your exceptional interpersonal and communication skills, you will cultivate long-term partnerships built on trust, transparency, and shared goals.
In addition to your day-to-day responsibilities, you will collaborate closely with cross-functional teams, including sales, product development, and operations, to provide valuable insights and feedback from the field. Your contributions will directly influence the evolution of our solutions, ensuring that we continue to deliver cutting-edge technology and exceptional support to our partner districts.
About Nerdy
Nerdy (NYSE: NRDY), the parent company of Varsity Tutors, is a leading platform for live online learning, with a mission to transform the way people learn through technology. The Company’s purpose-built proprietary platform leverages technology, including AI, to connect learners of all ages to experts, delivering superior value on both sides of the network. Nerdy’s comprehensive learning destination provides learning experiences across 3,000+ subjects and multiple formats—including one-on-one instruction, small group classes, large format group classes, and adaptive self-study. Nerdy’s flagship business, Varsity Tutors, is one of the nation’s largest platforms for live online tutoring and classes. Its solutions are available directly to students and consumers, as well as through schools and other institutions. Nerdy is a publicly traded company on the New York Stock Exchange. Learn more about Nerdy at https://www.nerdy.com.
Key Responsibilities:
Customer Engagement and Success
Partner with customers to set up, launch, and monitor program success.
Monitor customer usage, tracking adoption, and address customer needs.
Collaborate with sales and advisory teams to deliver insights and recommendations that improve program outcomes.
Act as the first point of contact for pooled accounts, ensuring timely responses to customer inquiries and escalations.
Data-Driven Support
Analyze usage trends and health metrics to identify risks and opportunities within assigned accounts.
Provide reporting and actionable insights to customers, aligning program performance with district goals.
Use internal tools to automate low-touch customer workflows, enhancing efficiency and scalability.
Collaboration and Process Improvement
Work closely with the onboarding, support, and product teams to ensure seamless customer experiences.
Document and share best practices to improve customer outcomes and internal workflows.
Actively contribute to team initiatives, including scaled outreach campaigns and adoption programs.
Key Requirements:
Ability to travel to customer locations as needed to ensure customer satisfaction (up to 15% including overnight travel).
Bachelor's degree in business, education, or a related field.
1-2 years of experience in consulting, account management, or customer success role.
Strong communication and interpersonal skills, with the ability to establish and maintain relationships with key stakeholders.
Accountability and personal organization are essential.
Ability to work independently and as part of a team, with a strong focus on collaboration.
Excellent problem-solving skills, with the ability to proactively identify and resolve issues.
Strong project management skills, with the ability to manage multiple projects simultaneously.
Passion for education and a strong commitment to helping students achieve their full potential.
SaaS experience is a plus, and ed tech experience is highly valued.
Understand and appreciate that Nerdy is an apolitical company and that we can have the largest impact if we are united in our focus on helping people learn and not divided or distracted by advancing unrelated causes.
Varsity Tutors Leadership Principles
Relentless Focus on Customers * Comfort with Ambiguity * Ownership * Simplify Intellectual Curiosity * Build Teams * Think Big * Insist on High Standards * Bias for Action Build Trust * Go Deep * Have Conviction * Deliver Results * Are Right, a Lot
Benefits/Culture:
Competitive Salary, Variable Compensation, and Equity in the company
Healthcare Plans (Medical, Dental, Vision, Life)
401k Company Matching Plan
Maternity, Paternal, and Adoption Leave
Remote Position
Flexible PTO
Free Learning Membership for you and your household (1-1 tutoring hours, unlimited use of on-demand services, and access to our online classes)
Unique opportunity to help transform how the world learns!
Fun, collaborative, and team-oriented work environment with plenty of training and a feedback-rich culture
Varsity Tutors is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.
