IT Automation Engineer
Overview
The IT Automation Engineer is responsible for improving Nerdy’s internal technology operations through automation, systems thinking, and service optimization. This role focuses on streamlining Service Desk operations, enhancing user support workflows, and implementing scalable device management solutions.
About Nerdy
Nerdy (NYSE: NRDY) is a leading platform for live online learning, with a mission to transform the way people learn through technology. The Company’s purpose-built proprietary platform leverages technology, including AI, to connect learners of all ages to experts, delivering superior value on both sides of the network. Nerdy’s comprehensive learning destination provides learning experiences across 3,000+ subjects and multiple formats—including one-on-one instruction, small group classes, large format group classes, and adaptive self-study. Their proprietary platform leverages AI to personalize the experience for Learners of all ages —from kindergarten to professional—in academic, test prep, enrichment, and certification subjects. Nerdy’s flagship business, Varsity Tutors, is one of the nation’s largest platforms for live online tutoring and classes. Its solutions are available directly to students and consumers, as well as through schools and other institutions. Learn more about Nerdy at https://www.nerdy.com/.
Nerdy’s shareholder letters below explain the product and strategy and are the most effective way to learn about what the company is building.
Qualifications
Required:
2+ years of experience in IT operations, service desk support, endpoint management, or systems automation.
Strong scripting skills in Python and OS-native languages (e.g., PowerShell, Bash).
Experience automating IT workflows using low-code tools or platform-native automation.
Familiarity with service management tools such as Jira Service Management, ServiceNow, or Freshservice.
Understanding of ITSM concepts including service workflows, SLAs, and change management.
Comfort working with structured data (e.g., spreadsheets, logs) for troubleshooting and process improvement.
Excellent written and verbal communication skills with a strong customer service mindset.
Preferred:
Experience managing endpoints across macOS, Windows, and MDM platforms.
Familiarity with integrations between platforms such as Okta, Google Workspace, and Slack.
Experience maintaining internal runbooks or automation libraries.
Prior experience supporting executives and senior leaders in an IT capacity.
Responsibilities
Collaborate with the ITS Service Team to streamline IT operations through workflow analysis and process automation.
Build and maintain automations for onboarding, access provisioning, and service workflows across IT-managed platforms.
Develop telemetry and success tracking for all automation projects to improve visibility and reliability.
Deliver improvement initiatives based on service desk data trends, operational audits, and SLA metrics.
Support device lifecycle processes, including imaging, inventory management, and compliance via MDM systems.
Ensure automations align with security best practices and minimize risk in internal tool provisioning.
Create and maintain documentation for repeatable workflows, automation patterns, and support resources.
Provide hands-on support to HQ-based employees as needed, including executive support.
Leadership & Culture Expectations
You will embody and promote Nerdy’s leadership principles:
Goes Deep: You understand the “why” behind the data and proactively engage with metrics and audits.
Delivers Results: You move fast from plan to execution, ensuring consistent delivery.
Bias for Action: You experiment, iterate quickly, and make decisive calls amid ambiguity.
Builds Teams: You contribute to a collaborative, supportive, and high-performing team environment.
Thinks Big & Innovates: You drive improvements and explore new ways to make internal operations more effective.
Is Apolitical: You focus on solving the right problems, avoiding distractions and personal agendas.
Learn more about Nerdy’s Leadership Principles and culture here.
Unlock Your Full Potential at Nerdy:
At Nerdy, we’re not just transforming how people learn—we’re transforming your life. Our benefits package is built with a forward-thinking, “focus on you” mindset, so you can be your healthiest, happiest, and yes, most super-human self. Here’s a snapshot of what we offer:
Competitive Compensation: Enjoy a competitive salary paired with equity (RSUs) so you can be an owner in our success.
Comprehensive Healthcare: Choose from top-tier medical, dental, vision, and life insurance plans designed to keep you and your family covered.
Retirement Made Simple: Benefit from our 401(k) plan with an immediate company match—no vesting delays!
Family First: Generous maternity, paternity, and adoption leave ensure you have the support you need at life’s big moments.
Flexible Time Off: Our flexible PTO lets you recharge on your own terms and when you need it the most.
Continuous Learning: Get a free, all-inclusive learning membership for you and your household—including 1-on-1 tutoring hours, unlimited on-demand classes, and access to our full suite of learning products and services.
Supercharge with AI: Gain exclusive access to cutting-edge AI tools that boost your productivity, making you feel almost super-human (cape not included).
